Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find we make it available on every page of our Web Site.
The Information We Collect
We will request only the information we need in order to provide the highest level of service to you. On some pages of the Web Site, you can order products, make requests, and register to receive marketing materials. The types of personal information collected at these pages include:
Email address Credit/Debit Card Information
Our Web Site logs IP addresses and browser types for the purposes of system administration and user functionality. These logs will be analyzed to improve the value of the content and materials available on our Web Site. While user sessions are tracked, users remain anonymous. We do not link IP addresses to any personally identifiable information. We use non-identifying and aggregate information to better design our Web Site.
How We Use Information
We use the information you provide about yourself or someone else when placing an order or making a request only to the extent necessary to complete that order or request.
We will not sell your email address or any other personal information. From time to time, we may send information about our products to the email or mailing address provided by you. As an email recipient, your email address is confidential. When an email message is sent to you, the sender does not see your name or email address. The sender of a message however is always identified and the sender's return email address is disclosed. This policy promotes responsible use of email and directs you to the right source if you feel that you are receiving inappropriate messages.
Unless we think that such action is necessary to comply with the law or legal process or to protect the interests of TERA, LLC or others, we will not release personal information about you without your consent.
Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Transfer of Data Abroad
TERA, LLC may link to other web sites. These web sites may collect user information or solicit personal information. Since we do not control these web sites we are not responsible or liable for the privacy practices or content of such web sites.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Web Site from those we actually know are under 13. However, as a condition of use for minors in those countries or regions that the information gathering from minors is considered as illegal, then guardians will be responsible for accompanying with minors for prevention of any unexpected circumstances when they access to the Web Site. We also require that all of our users review our Terms and Conditions of Use and agree to the following condition:
IF YOU ARE UNDER THE AGE OF 18 OR THE AGE OF MAJORITY IN YOUR JURISDICTION, YOUR PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS USER AGREEMENT BEFORE YOU MAY USE THE WEB SITE. IF YOU AND, IN THE CASE OF MINORS, YOUR PARENT OR LEGAL GUARDIAN, DO NOT AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS USER AGREEMENT, YOU ARE NOT PERMITTED TO USE OR ACCESS THIS WEB SITE.
How To Access Or Correct Your Information
You may access or correct your personally identifiable information that we maintain by contacting customer service.
To better protect your privacy and security, your email address must match the email address used to establish your account. We use this procedure to better safeguard your information. If you have any questions you may contact our customer service via email at firstname.lastname@example.org by phone at 310.488.7938.
If you wish to have your name removed from any of our mailing or subscription lists, please write to us at our address or click the "remove subscription" link set forth in the relevant communication (typically provided at the end of such communication). In the event that you contact us with this request, all reasonable efforts will be taken to ensure that you will not receive any further communications from which you have opted-out in the future.
What is a cookie?
A "cookie" is a small element of data that our Web Site can store on your system. It can be used to provide you with a tailored user experience. TERA, LLC uses browser cookies, which are sent to your Internet browser. Cookies store these small pieces of data on your machine so we may tailor your experience using Web Site.
We treat any personally identifiable information that may be contained in cookies with the same confidentiality as when you purchase something on the Web Site.
What information does TERA, LLC put into user cookies?
When you purchase a product from us, create a user account, sign-in to our products and services or our Web Site we may set the browser cookies on your personal computer. These cookies may contain values for:
- Cookie version
- User name (your encrypted e-mail address)
- User ID (your numeric representation in our database)
- Your encrypted name
- Your location information, including zip or postal code, what country you are in and your preferred language
- Your content preferences
- Your age and gender
- Your connection speed
- When the cookie was last updated
- When the cookie is set to expire
Information that we store about you in cookies (such as user name and zip code) is a reflection of information that you have provided us during product download, purchase, registration and installation. This cookie data is read by TERA, LLC for the purposes stated above and is not read by third parties.
You can set your browser to notify you when you receive a browser cookie, giving you the chance to decide whether or not to accept it. TERA, LLC does not require that you accept cookies, however, some functionality on the Web Site, our product purchase check-out process, and products and services may be impaired if you decline to accept cookies.
Retention of Cookies
General Information about Managing Cookies
A number of privacy organizations publish guides on how to manage or disable web based cookies. Some of these specific pages are linked here:
How To Contact Us